How to raise a request on JIRA (Tech Support Tickets)

This document provides a complete guide to submitting Product and Technical Support requests through JIRA, our official platform for managing all tech-related tickets. 

1: High-Level Process & Priority Guidelines

• A link to the Product/Tech Request Management Process Google Doc outlining the overall workflow, ownership model, and priority definitions to help you classify your request correctly. 

2: Step-by-Step Scribe Guide

• A detailed walkthrough showing how to create an Ad Hoc task in JIRA, including screenshots and field-level instructions to ensure accurate ticket submission. 

3: Fathom Recording

• A recorded demo that walks through the submission process in real time for additional clarity. 

Fathom Recording - https://fathom.video/share/ZKFkTSuLhdyz6ae5qchywfg383Laz_BY

All Product and Technical Support requests must be submitted via JIRA. Requests sent through Slack, email, or other channels may not be tracked or prioritized appropriately.

Use this guide to ensure your request is logged correctly, assigned the right priority, and routed to the appropriate team without delays